72-hour delays leave Air India passengers frustrated, fuming

Anil Chawla came to Pearson airport Friday at 8:30 a.m. with the aim of flying off to visit relatives in India over Christmas. He left the airport some 12 hours later, unsure when he’d be taking off.

Air India passengers were left frustrated and fuming after Flight 188 to New Delhi was grounded for a second day on Sunday. It was to have departed at around noon on Friday, but has now been rescheduled twice. The current departure is scheduled 72 hours after the original.

See my report in the Toronto Star.